Terms and Conditions

Provider and contact

One Properties Korlátolt Felelősségű Társaság. Registered office: 1039 Budapest, Királyok útja 245. Company registration number: 01-09-941251. Tax number: 22736529-2-41. Contact and complaints: [email protected]. Website: https://masteringstudio.hu.

These terms apply to the Mastering Studio web services and Mastering Studio Player. The language of the agreement is Hungarian. The order summary and confirmation record the work ordered, its price and individual delivery conditions. These terms do not limit statutory consumer rights.

Services

The studio provides mixing, mastering and related audio work, file submission, listening, version management and timestamped feedback. Authorised users access the studio workspace by invitation or through a studio account.

Free studio features and the personal library are separate. The free personal library provides up to 3 local files, A/B comparison, a high-pass filter and 1 parametric EQ band, without folders or Mid/Side editing. The one-time PRO unlock (previously Producer) adds more local files, folders, full EQ, Mid/Side editing and private notes. For studio material, clients can only switch the studio’s shared EQ profile on or off. Listening EQ and Level match do not change the original file.

The cloud service provides web uploads, synchronisation and collaboration with invitees for your own audio, using the paying account’s storage allowance. A cloud subscription is not required for the local offline library.

Accounts, invitations and access

Provide a valid, reachable email address and keep your password and invitation confidential. Invite people and share content only when you have the appropriate rights. Revoking access does not recall copies previously downloaded lawfully.

Access rights and studio settings determine whether a file can be downloaded. Request account deletion in Account in the app or by email. An administrator processes the request within 7 calendar days because the shared studio account may have associated orders. Data subject to statutory retention may be handled separately.

Prices, purchases and invoicing

A storage upgrade charges the prorated price difference for the remainder of the current period. The larger quota becomes available immediately after successful payment, retaining the original monthly renewal date. Ordinary cancellation stops automatic renewal and keeps access until the end of the paid period, without an automatic prorated refund. This does not limit mandatory consumer rights or remedies for defective performance.

Prices shown before payment include applicable tax. The plan selector and pre-payment summary show cloud storage allowance, monthly fee, currency and renewal terms. Cloud subscriptions renew on the selected terms until cancelled; cancellation can be initiated through web subscription management.

Stripe handles web payments. The Provider issues invoices through its own Számlázó API system; Mastering Studio does not store full card numbers. Customers must check their billing details.

The iOS Producer unlock is a one-time App Store purchase. Apple’s purchase interface shows its current price and terms. Restore purchases in Account in the app. Refunds for Apple-managed purchases can also be requested through Apple’s applicable procedure, without affecting mandatory consumer rights. Producer and the web cloud subscription are separate services.

Withdrawal, termination and refunds

Consumers generally have 14 days to withdraw without a reason from a distance contract, or terminate a service that has already started. Send a clear statement by email or use the model below. Hungarian Government Decree 45/2014 (II. 26.) governs refunds, proportionate payment for performance already begun and exceptions.

Performance during the withdrawal period requires the consumer’s express request. Loss of the right for digital content or fully performed services applies only with the prior express consent, acknowledgement and confirmation required by law. Starting use alone is not treated as a waiver.

The previous satisfaction refund option for a studio mixing/mastering sample, reported within 48 hours, remains available. This additional option does not replace mandatory withdrawal, warranty or non-conformity rights. It does not apply to approved final material.

Studio time can be rescheduled at least 48 hours before the appointment, subject to availability. The confirmation records individual booking conditions; statutory refund rights remain available independently.

• Model withdrawal/termination statement: To One Properties Kft., 1039 Budapest, Királyok útja 245., [email protected]. I hereby withdraw from/terminate the contract for the following service. Identify the service and order; contract date; consumer name and address; statement date; signature only for a paper statement.

Files, copyright and backups

Uploaders are responsible for lawful use, contributor permissions and the required legal basis for personal data processing. Uploading does not transfer rights in music, recordings or performances. The Provider handles material as necessary for performance, storage, playback and sharing initiated by the user.

Keep your own backups; synchronisation is not a separate archival guarantee. Your local library stays on the device unless you initiate upload. Erasing the device or app data may cause local file loss. Expiry of cloud access does not grant unlimited storage. Contact support about data retrieval and deletion when needed. We do not promise automatic deletion or archival periods that the service does not provide.

Non-conformity, availability and changes

Report problems through Support or by email. The Provider investigates and handles non-conformity under the agreement and applicable law. Consumer warranty and digital-service rights remain in force.

Necessary maintenance and security updates may cause temporary interruptions. The Provider gives appropriate advance notice of material changes to services or terms. Access may be proportionately restricted for abuse or unlawful content; mandatory rights and settlement obligations remain. These terms do not exclude liability where prohibited by law.

Complaints and remedies

Submit complaints through Support, by email or by post to the registered office. Written consumer complaints receive a substantive, verifiable response within 30 days of receipt. Complaints and responses are retained for 3 years.

For consumer disputes, consumers may contact the conciliation board competent for their residence or place of stay, the consumer protection authority or a court. Current board contacts are at bekeltetes.hu. The Provider must cooperate in conciliation as required by law. Hungarian law applies without prejudice to mandatory consumer protection.